Frequently Asked Questions

 

Fabric choices / Availability

If you are placing a custom order and would like choose a fabric not currently listed in our shop please send us an email to bark@tellerhill.com We would love to work with you and will do our best to find your dream fabric!

Custom and Personalized Orders

Custom orders are always welcome! Please send us an email (bark@tellerhill.com) with the details of your request. We will reply within 24 hours and work with you to create a custom piece just for you. Please note that your piece must be purchased by you before we can begin to work on creating it.

Care Instructions

All of our collars can be machine washed on gentle / cold cycle and air dried flat or tumble dry low.

Safety

Please make sure not to leave your pet's new collar where it could be chewed or ingested. Please check your pet's collar for wear and tear regularly. Never leave your dog tied up (inside or outside) in their collar while unsupervised. We do not offer refunds on items that have been chewed.

How are the Collars Made?

Each collar is handmade just for your pet with the same love and care that we use to make collars for our own fur babies. We use high quality buckles and clasps and fun designer fabrics to create our special collars. We use high strength interfacing along with polypropylene webbing and designer fabric for style, stability and strength. If your dog is a very strong puller please convo us about using nylon webbing for added strength.

Shipping & Returns